In some cases an order cannot be filled by a single distribution centre such as if an order for two items is placed and only one is in stock at the closest distribution centre yet a second is available within another of our facilities. If you are in an area that is observing a holiday and are unsure of your delivery date, please contact us. We observe many Federal and Provincial holidays across Canada. In the event of a holiday, deliveries may be delayed. Special order items or orders placed outside of the local trading areas may take 5 or more business days to ship and can have a separate delivery charge based on the weight and delivery distance of the order. Certain factors may contribute to orders taking up to 5 days such as availability of the items ordered at the closest distribution centre. It is common for most densely populated areas to receive their orders the next business day. Orders are shipped by courier (FedEx/Purolator) from any of our 8 distribution centres based on proximity of the items ordered to your door. Delivery can take 1-5 business days and customer will receive tracking number to confirm shipment once order has left our warehouse(s). Orders placed after 2pm on Friday or on Saturday or Sunday will be processed the following Monday. Orders received Monday to Friday before 2pm eastern are processed and shipped same day.
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